Balancing Security and Customer Experience
Customer Trust and Experience is about having a clear brand service promise and delivering on it. Customer loyalty is built through trust which means security, compliance and also clear, reliable processes. We can help. Innovative, Adaptable, Passionate, Curious. We have decades of experience in Financial Services, Government and Industry
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Our Services
Caerlee is not a technology provider and has no vested interest in any particular approach or solution. Our only interest is in delivering the ultimate secure experience for your stakeholders and customers which in turn generates deserved success for your enterprise.
Program Management
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CIO as a Service
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AI applications and deployment
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Singapore Health Sciences Authority (HSA) License Consulting and Approvals
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Program management
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P&L and Contracts Management
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Vendor management
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Product and IP licensing and registration
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Business process assessment
Information Security
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CISO as a Service
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ISO27001 and OSPAR Audit process management
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Policy review and management
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Customer Experience (CX)
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CX Strategy and Vision
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CX measurement
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Customer journey mapping
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Design Thinking
Financial Crime
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Fraud and Financial Crime Management
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Fraud Management and Prevention Strategy
Enterprise Risk Management
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ERM strategy and planning
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ERM mitigation and controls monitoring
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Industry Applications
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Credit origination
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Digital banking
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Corporate services
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Financial crime and compliance
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About Us
Ian Selbie is the Director and Senior Consultant at Caerlee. Also see: https://www.linkedin.com/in/ianselbie/ for details including references.
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Email Ian on ian@caerleeservices.com or use WhatsApp or call for a chat on +65 98223314
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Innovative, Adaptable, Passionate, Curious, Ian is a highly experienced leader comfortable in the C-Suite as well as delving into Security, IT, commercial and legal details, with over 20 years’ Singapore and Asia Pacific experience proven in leadership and delivery for large IT and business process engagements in security, digital transformation, government and fraud prevention.
Ian’s collaborative leadership style fits into multi-cultural, distributed sales, business and technical teams. Ian is a Certified Information Security Professional (CISSP) by (ISC)2, Certified Forrester Research CX Pro, and a Certified Fraud Examiner (CFE) by the Association of Certified Fraud Examiners.
